1. Acceptance of Terms
By accessing and using https://annakirana.com/, you agree to be bound by these Terms and Conditions.
If you do not agree, please do not use the platform.
2. Use of Platform
You agree to:
- Provide accurate and complete information
- Use the platform only for lawful purposes
- Not attempt to disrupt, damage, or misuse the website
3. Account Responsibility
- You are responsible for maintaining account confidentiality
- All activities under your account are your responsibility
- You must notify us immediately of any unauthorized use
4. Orders and Payments
4.1 Order Acceptance
- All orders are subject to product availability
- We reserve the right to cancel or refuse any order
4.2 Pricing
- Prices are subject to change without notice
- In case of incorrect pricing, orders may be cancelled
4.3 Payment
- Payments are processed through secure third-party gateways
- We do not store card or payment details
5. Delivery Policy
- Delivery timelines are indicative and may vary
- Delays may occur due to logistics or unforeseen circumstances
- Incorrect address details may result in delivery failure
6. Return and Refund Policy
6.1 Eligibility for Return
Returns are accepted if:
- Product is damaged
- Product is defective
- Incorrect product is delivered
6.2 Return Conditions
- Issue must be reported within a reasonable time after delivery
- Product should be unused where applicable
- Proof such as images may be required
6.3 Refund Process
- Refund will be initiated after verification
- Refund will be processed to the original payment method
- Timelines depend on the payment provider
7. Intellectual Property
All content including logos, text, images, and design elements are the property of Anna Kirana Pvt Ltd.
Unauthorized use is strictly prohibited.
8. Marketing and Communication Consent
By using this platform, you agree to receive:
- Order-related communications
- Promotional messages via SMS, email, WhatsApp, and RCS
You may opt out at any time.
9. Cookies and Tracking Technologies
9.1 Use of Cookies
We use cookies for:
- Website functionality
- Analytics and performance
- Advertising and remarketing
9.2 Third-Party Tools
We may use:
- Google Analytics
- Google Ads tracking
- Meta Pixel
These tools help us improve user experience and marketing performance.
9.3 Cookie Control
Users can manage cookies through browser settings.
10. Disclaimer
10.1 General Disclaimer
All information on the website is provided on an as-is basis without warranties of any kind.
10.2 Product Disclaimer
- Product images are for representation purposes only
- Actual products may vary slightly
10.3 Service Availability
We do not guarantee uninterrupted or error-free service at all times.
11. Limitation of Liability
We are not liable for:
- Indirect or consequential damages
- Loss of data or business
- Delays or interruptions in service
Use of the platform is at your own risk.
12. Prohibited Activities
You agree not to:
- Use the platform for illegal purposes
- Attempt unauthorized access
- Introduce malicious software or harmful activity
13. Termination
We reserve the right to suspend or terminate access without prior notice if terms are violated.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Jurisdiction: Navi Mumbai / Mumbai
15. Changes to Terms
We may update these Terms at any time. Continued use of the platform implies acceptance of updated terms.
16. Contact Information
Anna Kirana Pvt Ltd
706, ZION TOWER, SECTOR-10 PLOT NO.273
KHARGHAR, Raigarh (MH), Maharashtra, India 410210
Email: support@annakirana.com
Phone: +91 93231 19374