Privacy Policy - Anna Kirana Authentic South Indian Grocery Store

1. Introduction

Anna Kirana Pvt Ltd operates the website https://annakirana.com/ and related services.

We are committed to protecting your personal data and ensuring transparency in how your information is collected, used, stored, and shared. By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following:

Full name
Mobile number
Email address
Delivery and billing address
Account login details

2.2 Transactional Information

Order history
Payment details through secure third-party gateways
Purchase preferences

2.3 Device and Usage Data

IP address
Browser type and device information
Pages visited and time spent

2.4 Marketing and Communication Data

Preferences for marketing communications
Interaction with advertisements, emails, or messages

3. How We Use Your Information

We use your data for:

3.1 Service Delivery

Processing orders and payments
Managing deliveries
Customer support

3.2 Platform Improvement

Improving website performance
Understanding user behavior
Enhancing product offerings

3.3 Marketing and Advertising

Running campaigns on Google, Meta, and other platforms
Remarketing and personalized promotions
Sending offers via SMS, email, WhatsApp, and RCS

3.4 Security and Compliance

Fraud prevention
Legal compliance
System monitoring

4. Consent and Communication

By using our services or submitting your details, you consent to receive:

Transactional messages such as order updates
Promotional communications via SMS, email, WhatsApp, and RCS

You can opt out at any time by using unsubscribe options or contacting us.

5. Cookies and Tracking

We use cookies and similar technologies for:

Website functionality
Analytics
Advertising and remarketing

Tools may include Google Analytics, Google Ads, and Meta Pixel.

You can control cookies through your browser settings.

6. Data Sharing

We do not sell your personal data.

We may share data with:

6.1 Service Providers

Payment gateways
Delivery partners
Technology and marketing providers

6.2 Advertising Platforms

Google
Meta
Other digital networks

6.3 Legal Authorities

When required by law
For fraud prevention

7. Data Security

We implement reasonable security practices including:

Secure servers
Encrypted communication
Controlled access

However, no system is completely secure.

8. Data Retention

We retain data:

As required to provide services
For legal and compliance purposes
For analytics and improvement

9. Your Rights

You may:

Access your data
Request corrections
Request deletion
Withdraw marketing consent

10. Third-Party Links

We are not responsible for third-party websites linked from our platform.

11. Children’s Privacy

Our services are not intended for individuals below 18 years.

12. Policy Updates

We may update this policy periodically. Updates will be posted on this page.

13. Contact Information

Anna Kirana Pvt Ltd
706, ZION TOWER, SECTOR-10 PLOT NO.273
KHARGHAR, Raigarh (MH), Maharashtra, India 410210

Email: support@annakirana.com
Phone: +91 93231 19374